International Orders

International

Welcome to Hibbent.com International. We proudly ship to over 100 countries worldwide. We are continually striving to increase that number and to deliver where no other mail order Hibbent company has gone before. If your country is not listed please email our friendly International sales staff for shipping options and transit times.

Frequently Asked Ordering Questions

What can I order?
You may order all items shown on our online catalogue. If you would like to order an item that is not found on our website please email our friendly sales staff for price and availability.

How can I order?
You may order via our secure online ordering system or you may send your order request via email. Our Customer Service Department is open for 7 days a week.

How can I pay?
You may pay with Mastercard, Visa, Discover, American Express, or PayPal. We also accept International Money Orders (in US funds) and Wire Transfers. Please contact our International Department for more details regarding International Money Orders and Wire Transfer payments. Please note that Hibbent may require additional information from you before we can process your order.

What happens if I don’t receive my package?
All of our international shipments are covered by insurance that guarantees that Hibbent will replace packages that are lost or damaged during transit.

What if something doesn’t fit or I change my mind?
You are welcome to return or exchange any items purchased from Hibbent.com. The products must be returned in the same condition they were received in. Hibbent will refund the product cost only. All shipping fees and taxes incurred will be your responsibility.

Will I have to pay any taxes or import duties?
There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.

Who is responsible for import fees, duties, and other charges?
You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. Hibbent strongly suggests that you check with your local government agency to determine the extent of such charges prior to purchase. Hibbent cannot issue credit in cases where packages are not delivered due to non-payment of fees.

What happens if I refuse or abandon my order?
Hibbent cannot issue credit for international packages which are refused or abandoned. You will also be charged for any unpaid customs, duties, and/or taxes, as well as return shipping costs.

Are there any ship to prohibitions?
Please be informed that your designated ship to address must reflect the address of the ultimate end-user. Hibbent will not process any order which specifies an address of a freight forwarder, warehouse, distribution center, airport or hotel. If it is necessary, Hibbent will ship to the above locations, however, once tracking shows the package was delivered Hibbent will no longer be responsible and credit cannot be given.